Industry
Media & publishing · Multi-product subscription · B2C · 4M+ subscribers
Challenge
Data fragmented across subscription, editorial, and ads systems. No cross-product visibility, slow churn detection (3 weeks), and Snowflake used only for BI, no activation layer.
Solution
Mavlers built a Snowflake Customer 360 with dbt models (RFM, engagement tiers, upgrade propensity). Snowflake Cortex AI used for sentiment scoring. Activation via Hightouch into Salesforce Marketing Cloud. Cost governance implemented.
Outcome
+31% upgrade performance
Churn detection: 3 weeks → 48 hours
100% campaigns using engagement data
28% reduction in Snowflake costs

Stack
Snowflake · Fivetran · dbt · Snowflake Cortex AI · Hightouch · Salesforce Marketing Cloud · Streamlit












