How Mavlers helped: Dual-track optimization,
flow redesign, UX overhaul
First, we designed a dual-track strategy to address deliverability recovery and ESP migration simultaneously:
Structured ESP migration
We approached the migration with a methodical, step-by-step plan to ensure a smooth transition and minimize risk to email performance:
Executed a phased migration from Listrak to Attentive.
Prioritized list hygiene and suppression of unengaged users.
Implemented stepwise volume ramp-up to avoid deliverability spikes.
Aligned SPF, DKIM, and DMARC authentication records with the new sending domain for compliance and protection.


Deliverability recovery
Restoring inbox placement required a focused, strategic approach that prioritized long-term reputation and sustainable engagement:
Paused Gmail sends initially, focusing on non-Gmail providers to build safe engagement signals.
Gradual Gmail warm-up, starting with highly engaged, opt-in users.
Prioritized high-value, active subscribers during reintroduction.
Tracked progress with Gmail Postmaster Tools and Attentive's reporting for agile adjustments.
Flow structure redesigned
With the migration complete, we re-architected the automation framework in Attentive to ensure lifecycle engagement and revenue recovery:
Essential flows: Welcome Series, Cart Abandonment, Browse Abandonment, Post-Purchase, Winback.
Revenue-leverage journeys: High-value offers around peak sales periods (Black Friday, Cyber Monday) and loyalty triggers.
Cross-channel sync: Integrated SMS and email journeys for consistency and better customer experience.
This layered automation approach rebuilt engagement and positioned email as a reliable revenue driver once inbox placement improved.


Context & UX overhaul
Deliverability repair also required strengthening customer trust and email UX:
Sender identity refresh: Consistent from-name, branded sending domain, recognizable subject lines.
Template optimization: Mobile-first designs with elegant, jewelry-focused visuals.
Trust signals: Cleaner preheaders, reduced spammy punctuation, and relevance aligned with customer life events and jewelry purchase triggers.